bet vasa Privacy Policy

1.1 Information We Collect

bet vasa collects the following information for account registration and management:

• Full name, date of birth, and national identity details (for identity verification)
• Email address and mobile number
• Payment information — such as relevant details for bKash, Nagad, Rocket, Upay, or bank accounts (full card or account numbers are not stored)
• IP address, device type, and browser information
• Your betting and transaction history on the platform

1.2 Purpose of Data Use

The information collected is used for the following purposes:

• Account registration, verification, and management
• Processing deposits and withdrawals
• Providing customer support — via live chat and email
• Delivering applicable bonuses and promotional offers
• Anti-money laundering and fraud detection
• Technical improvement of the platform and review of user experience

2.1 Security Measures

bet vasa follows industry-standard technical methods to protect your personal information. SSL (Secure Socket Layer) encryption is used during data transmission. Data stored on servers is kept in encrypted form and only authorised staff can access it, strictly on a need-to-know basis.

2.2 Data Retention Period

Collected information is retained for as long as your account remains active. Even after an account is closed, certain information may need to be retained for a further period for regulatory requirements, legal obligations, or fraud prevention purposes. Expired or unnecessary data is securely deleted.

2.3 Password Security

Your account password is stored in hashed form — no bet vasa staff member can view your password directly. To keep your account secure, you are advised to:

• Use a password that is difficult to guess
• Do not share your password with anyone
• If you notice any suspicious activity, contact the support centre immediately
• Always log out after using a public or shared device

3.1 Conditions for Disclosure

bet vasa does not sell your personal information to any third party. However, limited information may be disclosed on a need-to-know basis in the following cases:

• Payment processors: Information required to complete financial transactions through bKash, Nagad, Rocket, Upay, or banks is shared with the relevant institutions.
• Identity verification services: Required documents may be shared with authorised verification services as part of the KYC (Know Your Customer) process.
• Legal obligations: Relevant information may be provided in response to a court order or a valid request from a government authority.
• Fraud prevention: Limited information may be shared with authorised agencies working to detect financial crime.

In the above cases, third parties are obliged to use the information received only for the specified purpose and may not disclose it elsewhere.

3.2 Analytics and Technology Partners

bet vasa uses trusted technology services to improve platform performance. These services generally process anonymous or aggregated data, from which your identity cannot be directly identified. These service providers are contractually bound to adhere to bet vasa's privacy standards.

4.1 Use of Cookies

The bet vasa website uses cookies and similar tracking technologies. These are used for the following:

• Keeping your login session active
• Remembering your preferred language and display settings
• Detecting fraudulent activity
• Analysing site traffic and monitoring performance

4.2 Cookie Controls

Cookies can be disabled from your browser settings. However, disabling certain essential cookies may cause some features of the website to not work correctly. A cookie notice will be shown the first time you use the site, and you will be able to give your consent.

5.1 Right to View and Correct Information

Every member of the bet vasa platform can view the information stored in their own account. To correct any incorrect or incomplete information, contact us via our 24-hour live chat or email support. Keeping your information accurate is important for uninterrupted service on your account.

5.2 Request to Delete Information

In certain circumstances, you may request that your personal information be deleted. However, it may not be possible to delete all information in the following cases:

• Information related to ongoing financial transactions or dispute resolution
• Information that must be retained due to legal obligations
• Records required for fraud prevention

After receiving a deletion request, bet vasa will take action as quickly as possible and, if it is not possible, will provide the reason.

5.3 Opting Out of Marketing Communications

If you do not wish to receive emails and messages about bonuses, promotions, or platform updates, you may request to opt out at any time. This request can be made through customer support or by using the unsubscribe link in any email. However, necessary messages related to your account and transactions will continue to be sent.

6.1 Age Restriction

All bet vasa services are for persons aged 21 or over only. Age is verified at the time of registration, and the protection of minors is given the highest priority in account management. If a person is found to be under 21, their account will be closed immediately and any collected information will be deleted.

To learn more about responsible gaming, visit our Responsible Gaming page, where ways to keep yourself and your family safe are explained in detail.

7.1 Updates and Notification

bet vasa reserves the right to change or update this privacy policy when necessary. For significant changes, users will be notified in a timely manner via registered email or through the platform. The date of the updated policy will be noted at the top of the page, and continued use of the service after a new version is published will be considered acceptance of the changes.

7.2 Relationship with Other Policies

This privacy policy is part of bet vasa's overall policy framework. To understand the full terms of using the platform, please read our Terms and Conditions. If there is any ambiguity between the two documents on any matter, or if you have further questions on a specific point, look for answers on our FAQ page or contact the support centre directly.

8.1 Privacy-Related Contact

If you have any questions, concerns, or complaints about this policy, contact the bet vasa customer support team. Our support team is available in both Bengali and English, seven days a week, twenty-four hours a day.

• Live Chat: instant connection from any page on the site
• Email: [email protected]

Complaints will be responded to as quickly as possible. For complex matters involving data protection, investigation may take a little longer, but you will be kept informed.